The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness owo provide evidence of her claims. Therefore, the complaint was not upheld, and the case państwa closed.
The player's account was closed due to alleged nadprogram abuse, which the player disputed, stating that istotnie wrongdoing had occurred. The complaint was marked as unresolved since the casino did not respond owo the complaint thread and had not provided sufficient evidence. The issue państwa resolved successfully by our team, and the complaint państwa marked as 'resolved' in our układ. He reached out jest to support but received w istocie assistance and was frustrated with the situation. The complaint państwa resolved when the player confirmed that he had received his funds back. We marked the complaint as 'resolved' in our program and appreciated the player's cooperation.
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We had also offered him the option jest to share his experience with other users pan our website. The player from Italy was facing challenges with withdrawing his winnings amounting owo 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino's withdrawal limits based on VIP stan. However, the player did not respond owo our messages, leading us jest to reject the complaint.
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Even though her account was verified a year ago, the casino is now demanding additional documents and has rejected her withdrawal request multiple times. The player stopped responding owo our questions and comments, therefore, we rejected the complaint. The player from Australia had submitted a withdrawal request less than two weeks prior owo contacting us. We had advised the player owo be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint. We also extended the timer for the player's response żeby 7 days. However, due owo the player's lack of response to our messages and questions, we were unable jest to investigate further and had to reject the complaint.
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However, after filing the complaint, the player confirmed that the casino had paid out her winnings. The player from Brazil has requested a withdrawal prior jest to submitting this complaint. The complaint państwa rejected because the player didn't respond to our messages and questions.
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The player from Portugal requested a withdrawal, but it has not been processed yet. The complaint państwa rejected because the player did not respond owo our messages and questions. The complaint has been reopened after we were contacted aby the player. We received information from the casino that the player mistook the casino for another.
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